Jun 112010

Since the software update earlier this week I’ve noticed that the “Sit Out Next Big Blind” option has been broken on the Party Poker client. Instead of waiting until the next time you’re the big blind it sits out immediately, a minor annoyance but I thought I’d get in touch with support and make sure it wasn’t just me:


Since the last software update it appears that the “Sit out next big blind” option is broken. When checked it sits immediately rather than waiting for the big blind.


It didn’t take long to get a response:

Dear Simon,

Thank you for contacting Customer Service.

Our technical team is already aware of the issue and is currently working towards resolving it as soon as possible.

I apologize for any inconvenience and appreciate your understanding regarding the same.

In case you have further questions, we will be more than happy to assist you. We are available 24/7 by e-mail and phone.

Thank you for choosing us as your online gaming site.


Customer Service

As a software engineer by day I can understand this bug slipping through the cracks… I’ve seen much worse. It was really just a chance for me to test out the response time of Party Poker’s customer service as I’ve never had to get in touch with them before. The good news is I’m happy to report, they are quick and friendly, much better than the last time I had to get in touch with the support on a large site that make or may not go by the acronym start with the letter “FTP”.

Now let’s see how long it takes them to fix the issue…

UPDATE: Logged in to play tonight and it’s all fixed. No software update required.